April 21st, 2010
Sorting the Pirates from the Gentlemen – What to Look for in a Online Casino
By Jerry Whittaker
Online casinos are like bars and diners. You get good ones where the service is great and the beer is cheap and you get those that should fly a skull and cross-bones pennant outside. Unfortunately the bad ones seldom announce their errant practices and identifying the pirates can be a costly and sometimes painful exercise. Here are a couple of tips on finding an online casino that isn’t run by someone named Silver.
First off do your homework. Doing a quick Google search for “online casino scams” will turn up pages of complaints, warnings and scam forums that are usually an invaluable source of information. Just keep in mind though that no commercial enterprise, particularly those that offer gambling as a product, have no disgruntled customers. Look out for casinos that have many complaints or warnings levelled against them though, lots of smoke equals fire in most cases.
If a casino site seems legitimate look for their policies and disclaimers page. This is always a good indication of which side of the wind the operator is sailing on. Sites that have good, solid privacy and security policies and don’t appear to trying to create loop holes with their disclaimers are usually safe bets.
Next try and contact the site for some general information via their toll free numbers or help desk. The general demeanour and level of interest and service one get there is also a good indicator of a site’s overall character. Numbers that ring without being answered or bored, jaded and disinterested help desk input are a sure sign of a peg leg operation.
Now, you are going to be entrusting the site with some heavy duty loot in your credit card and personal details. These are turbulent waters and the place where many disputes and problems lurk. Again, check the policies for clear and concise privacy protection declarations. Also make sure that the site offers secure, 128 bit encryption of your cash transactions to prevent card fraud.
Gambling is generally one of the most heavily legislated and controlled industries around and there are several recognised watch dog organisations that monitor the business practices of casinos. Check prospective sites for membership of these. If you are unsure of a listed organisation, do a web search for it to double check.
Although not struck in stone, the look of a casino site can often be an indicator of quality. Few snake oil salesmen take the trouble to keep their wagons spruced up. Slick, sophisticated and professional web development costs big and most sites that take the time and spend the money to get the look are in the game for the long run.
The software used by the site as a game platform is also a good pointer to legitimacy. Manufacturers such as Playtech, Microgaming, RTG (Realtime Gaming) and Rival are among the biggest and most trusted names in casino software and serious operators will advertise which software suite they use proudly.
These tips will go a long way to preventing you from being boarded and looted but there is no replacement for good old caution and common sense when looking for an online casino. Good luck Matey!
Post at 5:20 pm UTC by Jerry Whittaker
